These terms cover your use of thegamingvaultcompany.com and any order you place with us or any collection you sell to us. Placing an order or sending us a list means you accept them.
Who we are
The Gaming Vault Company LLC, 2800 E. Enterprise Ave Ste 333, Appleton, WI 54913, United States. You can reach us at contact@thegamingvaultcompany.com and we reply within one business day.
What we sell
We sell used and refurbished retro video game hardware, games and accessories. Everything is second hand unless a listing says otherwise, and age-related wear is normal.
Every item is described honestly. Condition notes and photographs on a listing show the actual item you will receive, including any marks or faults we found. If a listing and these terms ever disagree about a specific item, the listing wins.
We do not sell reproduction cartridges or counterfeit hardware in any form. If you believe you have received something that is not genuine, contact us and we will take it back and refund you in full.
Prices and payment
All prices are in US dollars. Any applicable sales tax and shipping are calculated and added at checkout.
We take payment by card, Apple Pay and Google Pay through our payment processor. We do not see or store your full card details.
Now and then something slips through. Stock moves quickly and no system is perfect, so occasionally an order comes in for something that has already gone. If that happens we will tell you straight away and refund you in full, or if we are getting another one in, let you know when it will be back.
We try to keep prices and listings accurate. If an item is listed at an obviously wrong price, we may cancel the order and refund you rather than fulfil it.
Shipping
Shipping is calculated at checkout based on the destination and the contents of the parcel. Orders placed before midday on a business day usually ship the same day, and you receive a tracking number by email once the label is scanned.
Delivery estimates are estimates, not guarantees. Once a parcel is with the carrier, timing is outside our control.
If a parcel arrives damaged, keep the packaging and contact us so we can sort it out.
Returns and refunds
You have thirty days from delivery to return anything you buy from us. There is no restocking fee.
The item needs to come back in the condition it arrived in, with everything it shipped with. That means the console or cartridge itself along with every cable, controller, manual, insert, case and box that came with it, packed well enough to survive the trip back.
If something is missing, or the item comes back in worse condition than it left us, we may issue a partial refund that reflects the difference rather than the full amount. We will always explain what we found and why before we do that.
If an item is faulty or not as described, we cover the return postage and refund you in full. If you simply changed your mind, you cover the return postage.
Start a return through our contact form with your order number and we will send you a label or instructions.
Refunds go back to the original payment method once the item reaches us and has been checked.
No warranty
We do not offer a warranty on anything we sell. Your protection is the thirty day return window described above, together with your rights under applicable consumer law, which nothing in these terms takes away.
Beyond that, items are sold as described and as seen. Retro hardware is decades old and components can fail with age even after testing.
Selling your collection to us
When you send us a list or photographs, you are asking for a quote, not entering a contract. Nothing is agreed until you accept a written offer from us.
Any quote is based on what you describe and show us. When your parcel arrives we check the items. If they match, we pay the quoted amount. If the condition is materially different from what was described, we contact you with a revised offer, and if you decline it we return the items to you at our cost.
We pay in cash. We do not offer store credit or trade-in vouchers.
Accepted offers are paid within two business days of your parcel arriving and passing checks.
By sending items to us you confirm that you own them, that they are not stolen, and that you are old enough to enter into a contract where you live. We may decline any item for any reason, including where we cannot confirm it is genuine.
Where we provide a prepaid shipping label, please use it. Items sent to us without arrangement may be refused.
Photos and video you send us
If you upload photographs or video when contacting us, you confirm you have the right to share them, and you give us permission to use them to assess and quote on your items. Please do not upload anything unlawful or anything containing other people’s personal information.
Using this site
Do not attempt to disrupt the site, gain unauthorised access to it, scrape it at volume, or use it to break the law.
The text, photographs, logo and design on this site belong to us. Game titles, console names and their associated trademarks belong to their respective owners, and we use them only to describe what we sell.
Liability
We take responsibility for supplying items as described and for our obligations under consumer law. We are not liable for indirect or consequential losses, such as lost data, lost save files, or loss of profit.
Where we are liable, our liability is limited to the amount you paid for the item concerned.
Nothing here limits liability that cannot be limited by law.
Governing law
These terms are governed by the laws of the State of Wisconsin, United States.
Changes to these terms
We may update these terms. The version published at the time you place an order is the version that applies to that order.
Contact
Questions about anything here: contact@thegamingvaultcompany.com